Refund policy

Patraw Return & Exchange Policy
Handcrafted in Italy | Made-to-Order for You
At Patraw, every pair of shoes is meticulously designed by Chris Patraw and handcrafted by Italian artisans specifically for your order. Because each piece is created upon request, we operate with a specialized return policy:
  • Final Sale & Made-to-Order: Products labeled as made-to-order are not eligible for returns or monetary refunds for "change of mind" or preference.
  • Size Exchanges: We understand fit is paramount. We offer a one-time size exchange within 14 days of delivery, provided the shoes are in "Factory-Mint" condition.
  • Condition Requirements: To qualify for an exchange, shoes must be unworn, uncreased, and in their original packaging. We strongly recommend trying them on only on clean, carpeted surfaces to avoid scuffing the soles.
  • Defects & Craftsmanship: If your order arrives with a manufacturing defect, please notify us at [Email: support.patrawofficial@gmail.com] within 48 hours of delivery with photos. We will provide a repair or replacement free of charge.
  • Shipping for Returns: For approved exchanges, return shipping costs are the responsibility of the customer. We recommend using a trackable and insured courier.
How to Initiate a Request
  1. Contact Us: Email our concierge at [support.patrawofficial@gmail.com] with your order number and request details.
  2. Authorization: You will receive a Return Merchandise Authorization (RMA) number and specific shipping instructions for our Italian logistics center.
  3. Inspection: Once received, items undergo a quality inspection. After approval, your new size will be placed into the production queue.